Refund policy

Return & Lost Package Policy

Due to the nature of our products, we do not accept returns or exchanges on delivered orders unless the item arrives damaged or there is an error with your order.

If your tracking indicates that your package has been lost in transit or cannot be located, please contact us as soon as possible.

All claims must be during 24 hours from the tracking delivery date.

 

We will review the situation and work with you to determine the most appropriate resolution.

 

You may also file a lost package claim directly with the shipping carrier using your tracking number. If the shipment is eligible for a carrier claim, we are happy to assist you with the process by providing any information or documentation you may need.

Our goal is to ensure every customer receives their order, and we will make every reasonable effort to help resolve shipping issues.